Delivery Information

SHIPPING

The delivery of your order will be made to your area, via DHL courier.

For orders greater than 150€ shipment is free for countries that belong to the 1-2-3 zone. If the cost is less than 150€ then the customer shall bear the transport costs concerning Zones 1-2 (32,67€) and Zone 3 (36,22€). If the shipment concerns Zone 4, then the customer shall pay the amount of 77,78€. Transport costs are formed by fuel fees and VAT.

ZONE 1: Belgium, Cyprus, France, Germany, Italy, Luxembourg, Monaco, Netherlands and United Kingdom.

ZONE 2: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Republic of Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

ZONE 3: Albania, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Croatia, Faroe Islands, Fyrom, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Republic of Montenegro, Republic of Norway, Russian Federation, San Marino, Serbia, Republic of Switzerland, Turkey and Ukraine.

ZONE 4: Canada, Mexico and United States of America.

PAYMENTS

Payment by Credit Card: 

The online store of White Angel Fashion accepts major credit cards like Visa, MasterCard, Debit and Prepaid Cards via Viva Wallet. For purchases with your credit card you should follow the instructions in our online store. You will be asked to fill in the order form, number and expiration date as well as the 3 digit number (CVV) on the back of your credit card. If you choose to pay by credit card, it might be required of you to be present during the delivery of your order with your credit card and your identity. In case the order is made on behalf of a company and with use of its credentials, then the credit card being used, should be owned by the company and registered to it. Therefor it must be issued on the particular company’s data/information. During the delivery of the order, the holder of the company’s credit card must be present, accompanied by the card and his identification.
Viva Wallet as a financial institution has taken all necessary measures to secure transactions using your credit card. However, if it is established that fraudulent use has been made with your credit card, your charge may be canceled upon your request to the Bank that issued your credit card, and who must also investigate your complaint/allegation. Therefore you are obliged to inform the bank that issued your credit card immediately when noticing such a matter, in order for it to cancel the card and to exclude unauthorized people of any kind of use.

Payment upon receipt of the order at your place (cash on delivery):
Pay the partner of our company, with the delivery of your order at your place. There is no extra cost for cash on delivery.
Under current tax laws, vouchers over 500 € (VAT included) to individuals (Retail receipt) and vouchers over 500 € (VAT included) for professionals / business (Sales Invoice) must be cleared only with one of the following ways:
- Charge a credit or debit card

RETURN POLICY


Right of Return
You can return a product, and we will bear the cost, if you notify us of your decision in writing, through the communication form with the premise that no longer than twenty (20) days time have passed from the date you received your order from our company. It is a necessary requirement that the product/s being returned, are in their original condition as received, therefor not damaged and also accompanied by the sales receipt and warranty card / change indicating that this product concerns return. To avoid any inconvenience, it is advisable to check in person at the delivery of your order, on the condition of the products and their packaging intact to directly observe any obvious defects or problems of your order, packaging or products. In case of return, you bear the shipping costs incurred in returning the products and the store will return within 14 calendar days of receipt, the amount that equals the total market value and the costs of shipping for the products to be returned, with the same payment method chosen when ordering. The return of the products, is to be made to the company’s address, indicated above.
You are not entitled to withdrawal, in cases that concur with the article (3ib) of the num: n.2251/94, Greek Law, and for any other case where it’s foreseen by the law. You are also not entitled to withdrawal, when the products being returned concern hygienic matters ex: lingerie, underwear etc.The cancellation of the order can be done in the following cases: Before completing the order, during the online ordering process you can reconsider and remove the quantities of products from your cart by pressing the "Remove" button. The submission of an order for products constitutes a binding purchase offer of the said products at the total price stated at the time of the order, such as VAT, packaging and shipping costs, other applicable charges and any discounts you are entitled to as a visitor / customer. Your order is completed upon acceptance by the company by sending a confirmation email to you at the e-mail address you provided when submitting the order. Otherwise, if you do not receive a confirmation message for your order, please contact the store immediately at sales@whiteangel-fashion.com in order to successfully complete the submission of your order.

Responsibility and Vendor Warranty. Seller liability for defects.
The manufacturer of every product that you buy, is held responsible of any damage caused by a defect in his product. Any restraint agreement or exemption from producer liability is void. In case of doubt as to the identity of the producer of a product you purchased from us, please let us know.
Also, the White Angel Fashion store respects and stands by the buyer for liabilities caused by the seller. Especially if the product is defective (a) to request the repair free of charge or you replace it with another unless this is impossible or requires a disproportionate costs (b) to ask for a price reduction and (c) to return product unless they are insubstantiality real defect. These obligations do not exist if the defect is caused by you, or broad concept of force majeure. In any case the products must be accompanied by all necessary documentation and receipts. These obligations are in any circumstance lapsed within two years.