Terms and Conditions
This site concerns the White Angel Fashion online store which sells products and is part of the company under the name EYAGGELIA KAKARONTZA MONOPROSOPH IKE (VAT number 999614723, Tax Office V'LARISAS, Nr. GCR 27,127,040,000, a former Reg .: 14216/06 / B / 86/06) established in Greece, Larissa Asklipiou 17th street, number 15. These General Terms and Conditions are intended to formulate in a clear and understandable way and in good faith, the conditions governing and regulating the relationship of the Company with each guest and / or customer Branch, according to Law 2251/1994 on "Consumer Protection" and more specifically the provisions concerning the marketing of distance and the Law 2472/1997 on "Protection of the individual from the processing of Personal Data", as currently in force.
Confirm you agree to the following terms and conditions, because any kind of transaction with us through this website is subject to the following terms and by transacting with us, you automatically imply acceptance of these terms.
The White Angel Fashion store reserves the right to unilaterally amend or update these terms and conditions of transactions made through the online shop. At the same time the store commits to notifying users of any changes through the website of this online store. It must be clarified that changing conditions, will not in any way concern orders which you have already made.
2. Information and Products
White Angel Fashion commits to the plenitude and accuracy of the information given on the website. It also commits to the existence of main features described as appropriate for each product available, as well as the accuracy of the information concerning the services of the online store, with prejudice concerning any technical or typographical errors that have skipped attention or have occurred unintentionally because of temporary closing down of the site due to technical reasons, or on grounds of force majeure for which the store bears no responsibility.
3. Limitation of Liability
The White Angel Fashion store guarantees the on time information of possible unavailability of products, to its final customers. The online store is not responsible for any technical problems that may occur to users when they attempt to access the website, and are related to the operation system they use or concern compatibility of their own infrastructure while using the website. Also, the White Angel Fashion has no liability for third party acts or omissions and particularly unauthorized third party interventions to products and / or services and / or information available through it.
This website is the official website of the White Angel Fashion. All content of webpages, which are posted on the White Angel Fashion e-store, including images, graphics, photographs, texts, services and products and this site itself, are copyrighted and protected by the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing White Angel Fashion and its online store, as well as third parties contracted with them and their products or services, are protected by copyrights and trademarks owned by White Angel Fashion and are protected by Greek, European and international trademark laws, and industrial as well as intellectual property and unfair competition. In any case, should their appearance and demonstration on this website, be considered as a transmission, a license agreement or permission of use by others, in any way.
5. Obligations of the User - Data Security
The White Angel Fashion recognizes the importance of security concerning your personal data and your online transactions, and has taken all necessary measures using the most modern and advanced methods to ensure maximum safety. All data related to your personal information and your transactions are secure and confidential. White Angel Fashion online store, has achieved total security by using the following ways:
The codes being used for your identification are two: Login (e-mail or username) and Personal Secret Security Code (password). Each time you use both of these codes, they provide you with access to the store combined with total security of your personal information.
You have the ability to modify your Personal Identification Security Code (password) and your email address as often as desired. Only you have the right to access your data through the above code, and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss, you should contact the store and notify us immediately, otherwise the online store of White Angel Fashion is not responsible for the use of a password by an unauthorized person. We recommend for security reasons, to change your password regularly and avoid using the same codes each time, as well as codes that are easily detectable (ex: birth date). We also recommend you to use symbols as well and not only letters and numbers to create your password.
Ensuring Privacy of Transfer of your Personal Data.
To ensure privacy of data transfer, we use encryption protocol SSL 128-bit. The system has been certified by the company Thawte, which specializes in security transactions.
If there has been no activity for 20 minutes, your account will be automatically disconnected from the members area of the shop of White Angel Fashion.
Controlled Access (firewall). The access to the systems of White Angel Fashion (servers) is being controlled by a firewall, which allows customers / users to use specific services on the store, while prohibiting at the same time, access to systems and databases containing confidential data and company information.
The system of White Angel Fashion first decrypts the information received, using the same key (which is predetermined at the start of your connection to the Service), and then processes it. The White Angel Fashion systems send information to their customers / users, using the same encryption process. At whichever point of the site you enter personal information (password, addresses, phone numbers, credit cards etc.), you are being protected by an encryption SSL 128-bit. Encryption is basically a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. When ordering and if the user / client is connected with the username and password of the staff at the online store of White Angel Fashion, all communication between your computer and the systems of White Angel Fashion is encrypted using key 128bits. That is, each time you send information to the system, your browser encrypts first using 128 bits key and then sends them to the system.
The system of White Angel Fashion first decrypts the information received using the same key (which is predetermined at the start of your connection to the Service), and then processes it. Your White Angel Fashion systems send information using the same encryption process.
Confidentiality is certain and essential. The same basic principles apply in everyday transactions in the case of e-commerce (electronic commerce). All information transmitted by the user / member in White Angel Fashion is confidential and we have taken all necessary measures to use them only to the extent necessary in the context of services. Some of the measures taken are the following: Only authorized employees have access to information of your transaction and only when necessary, ex: for processing your requests.
The White Angel Fashion does not disclose customer information and transactions, unless we possess a written authorization from you or a court decision.
If the White Angel Fashion is to use third parties to support its systems, we ensure and guarantee confidentiality.
With reservation on the provisions of Chapter 6, relating to Personal Data, you can request any information held about you and correct them if you can substantiate any errors.
For your own safety, you will also have to handle all the information provided through the service as confidential and secret and not make any kind of disclosure to third parties. The company is not responsible in case a third party or third parties maliciously enter and break the encrypted communication between the company and client.
During your visit to the pages of White Angel Fashion you will be asked to register using your personal information (name, last name, occupation, address, product shipping address etc.) This is requested by our store in order to process your orders or to provide our services. Any personal data anywhere on the pages and services of the websites of the White Angel Fashion, are to be kept only for reasons related to your transactions with us, the improvement and well-functioning of our services and are not to be used by any third party (except as provided by law to relevant authorities).
In any case, employees of White Angel Fashion, who have access to your personal data are specific people, and have no authorization to access your personal data which is prohibited. All reasonable steps to insure your data is Taken. Your personal information may be disclosed to third parties that are in association with our store, in order to support, promote and execute the trading relationship between us and the customer, but always under conditions that fully ensure that your personal information is fully protected.
For any question or suggestion or statement related to these topics please contact us by using the special contact form provided at the link below: http://www.whiteangel-fashion.com/en/contact-us.html
At any time the user reserves the right to update or refuse any further processing of data in accordance with the legislation on the protection of personal data.
Finally noted that while surfing the store, even though it is possible to access some services, without disclosing your personal information, you could benefit from more services, if you accept to reveal some personal data depending on the service that interests you. Ex: if you want to create a personal account in the White Angel Fashion Company, you will be requested to submit your contact information (ex: name, mailing address, telephone, email), for correspondence with the Company as well as to provide us with your contact information (ex: complaints, to receive informative / promotional material) etc.
However, a prerequisite for the initiation and completion of the transaction between us, is for you to disclose some of your personal information such as your name and your contact information, your payment information (ex: number of your credit card), your address for sending your order etc. Also when browsing the store using your personal account, the company may collect information from your computer's operating system, your browser and the address of the Internet provider (IP), to measure the store’s traffic, configure orders and also supervise purchases, solely for reasons such as improving our services or to meet internal audit file.
Underage visitors of the store, may have access to it and its services only with the consent and under the supervision of parents or guardians, without being obliged to submit their personal details. In any case of submission of personal data by minors, the company immediately proceeds to deletion of the specific data.
7. Buy Products
The products sold by the store, are products owned by the Company. The characteristics and other supporting data concerning the products (ex: the existence of guarantee of products on sale) are available and you can find them by following the search instructions listed in the store and selecting (click) the name of the specific product. The prices shown in the lists next to each product include VAT (23%). These values concern products and the quantities that are available in the warehouse of the company, while the Store is entitled to adjust prices without notice.
White Angel Fashion makes every effort to provide high quality products. Still, we cannot exclude cases of errors in prices and secondary characteristics of products and we cannot guarantee that there will be no site disconnections due to technical reasons or "human" errors when updating / displaying the value of a product.
We also recommend to visit the help section & conditions of use, before making a purchase from our online store, where you will find useful information on the product market process.
After entering your order you will receive an automated e-mail which will indicate the details of your order. After processing the order from the online shopping section of White Angel Fashion, you will receive a second confirmation e-mail with the products that will be sent to you. From here on a contract is concluded between us.
During the progress of your order you will receive a series of automated e-mails, which will indicate the progress of your order. These messages relate to the following steps:
Order processing: When your order has been received by the company's partner who controls it, in order to see to the correctness of it.
Status: Your order is going through the product concentration stage in our warehouse.
Pricing: The goods ordered have been collected and have been routed to be sent in your area.
Partial charging: Any of the products of your order that has not been collected and is left as pending. You will receive the products listed in the equivalent e-mail.
Cancelled: Your order has been canceled after an inability to communicate with you for confirmation.
If a problem occurs on your order we will notify you with an e-mail.
There is no way to disable these updates, the mission of which is a prerequisite for the proper development of your order. We advise that you make sure these e-mails can reach you, and to save them throughout the whole process, until it is complete. It is your responsibility, in case you do not receive the relevant e-mail, according to the general conditions governing our dealings, to inform us without delay. Your products are delivered as soon as possible and within no more than thirty days from the conclusion of the contract.
8. Right of Return
You can return a product, and we will bear the cost, if you notify us of your decision in writing, through the communication form with the premise that no longer than twenty (20) days time have passed from the date you received your order from our company. It is a necessary requirement that the product/s being returned, are in their original condition as received, therefor not damaged and also accompanied by the sales receipt and warranty card / change indicating that this product concerns return. To avoid any inconvenience, it is advisable to check in person at the delivery of your order, on the condition of the products and their packaging intact to directly observe any obvious defects or problems of your order, packaging or products. In case of return, you bear the shipping costs incurred in returning the products and the store will return within 30 calendar days of receipt, the amount that equals the total market value and the costs of shipping for the products to be returned, with the same payment method chosen when ordering. The return of the products, is to be made to the company’s address, indicated above.
You are not entitled to withdrawal, in cases that concur with the article (3ib) of the num: n.2251/94, Greek Law, and for any other case where it’s foreseen by the law. You are also not entitled to withdrawal, when the products being returned concern hygienic matters ex: lingerie, underwear etc.
9. Responsibility and Vendor Warranty. Seller liability for defects.
The manufacturer of every product that you buy, is held responsible of any damage caused by a defect in his product. Any restraint agreement or exemption from producer liability is void. In case of doubt as to the identity of the producer of a product you purchased from us, please let us know.
Also, the White Angel Fashion store respects and stands by the buyer for liabilities caused by the seller. Especially if the product is defective (a) to request the repair free of charge or you replace it with another unless this is impossible or requires a disproportionate costs (b) to ask for a price reduction and (c) to return product unless they are insubstantiality real defect. These obligations do not exist if the defect is caused by you, or broad concept of force majeure. In any case the products must be accompanied by all necessary documentation and receipts. These obligations are in any circumstance lapsed within two years.
10. Order Cancellation
Without limiting the provisions of Article 9 of cancellation, cancellation of orders may be executed in the following cases: Before you complete the order, during the electronic procedure of the order p you can go back via the «backspace» and remove the quantities of products in your cart by clicking the “removal” button. Submitting Product Order constitutes a binding offer for the purchase of these products in the total price displayed when placing the order, as this includes VAT, packaging and shipping costs, other applicable charges and any discounts which you are entitled as a visitor / customer. Your order is completed with the acceptance by the Company when sending the relevant written confirmation (confirmation email) to you at the email address you provided when submitting the said order. In any case, that you did not receive the relevant confirmation of your order, we urge you to contact us immediately at firstname.lastname@example.org, in order for your order submission to be completed successfully.
In case you wish to cancel/retract your order as a customer, the on-line store offers the ability to do so if your order has been submitted, but not yet delivered. For any order cancellation (in whole or in part), the customer must contact the store through email at email@example.com fax: 210-2811626 or telephone 2102811626. This ability is provided and is acceptable to be processed by our store, any time before the final confirmation e-mail of the order has been sent by our company to the client. After that time limit, cancellation is not possible to take place.
Payment by Credit Card: The online store of White Angel Fashion accepts major credit cards like Visa, MasterCard, Debit and Prepaid Cards and PayPal payment system. Your transactions in our store are protected by maximum online security systems (SSL-128 bit and digital certification from Thawte) which guarantee a secure environment in the world's largest corporations. For purchases with your credit card you should follow the instructions in our online store. You will be asked to fill in the order form, number and expiration date as well as the 3 digit number (CVV) on the back of your credit card. If you choose to pay by credit card, it might be required of you to be present during the delivery of your order with your credit card and your identity. In case the order is made on behalf of a company and with use of its credentials, then the credit card being used, should be owned by the company and registered to it. Therefor it must be issued on the particular company’s data/information. During the delivery of the order, the holder of the company’s credit card must be present, accompanied by the card and his identification.
The Store has taken all necessary measures to secure transactions using your credit card. However, if it is established that fraudulent use has been made with your credit card, your charge may be canceled upon your request to the Bank that issued your credit card, and who must also investigate your complaint/allegation. Therefore you are obliged to inform the bank that issued your credit card immediately when noticing such a matter, in order for it to cancel the card and to exclude unauthorized people of any kind of use.
Under current tax laws, vouchers over 1.500 € (VAT included) to individuals (Retail receipt) and vouchers over 3.000 € (VAT included) for professionals / business (Sales Invoice) must be cleared only with one of the following ways:
- Deposit / transfer to an account
- Charge a credit or debit card
Documents to professionals / business (Sales Invoice) worth over 500 € to 2.999,99 € can also be cleared in cash, but shall not be deducted from the customer's costs.
12. Order / Product Delivery / Shipping Costs
Checkout: Once you submit your order, you will receive the following message (example): "YOUR ORDER COMPLETED. THANK YOU. Your order number is for example "1234". Please check your e-mail. On this step, we have sent a confirmation e-mail with the details of your order. «The products can be sent to you at your own risk and expense via courier service not later than 10 working days from the date of confirmation of your order to the address you indicated when placing your order. Deliveries will take place daily, except Saturdays, Sundays and holidays.
13. Delay Order
Your order may be delayed for the following reasons:
- In periods of extreme weather or strikes, and in any case of force majeure, which could affect the transport and delivery of your order.
- If it is impossible to telephone and / or email contact you (if a problem occurs with your order, or with the product or concerning the payment), or possibly because the information you entered has not been properly submitted. In any case the delay does not exceed thirty days from the conclusion of the contract.
1. White Angel Fashion often sends newsletters.
2. White Angel Fashion is not responsible if the newsletter is not delivered to their destination, while making every effort to ISP's (Internet Service providers) to achieve delivery.
3. Newsletters may end up in spam folder, so please check regularly because they may be stored there.
4. Place the sending address to your safe list
5. If you do not wish to receive informational newsletters or you wish to unsubscribe from the overall system of White Angel Fashion, you can unsubscribe at any time notify by using the link included into newsletter.
6. The White Angel Fashion provider uses (3rd party company) for recognition (tracking) of recipients of the newsletter, but will not in any way share any personal information such as name, surname, and home address etc.
7. The update from White Angel Fashion, will be performed only if you select it and for as long as you wish. On the contrary, if you make an order using our site, we shall send automated informational messages (email) concerning the progress of your order. There is no way to disable these updates, the cause of which is a prerequisite for the proper development of your order. We advise that you make sure these e-mails can reach you, and to save them throughout the whole process, until it is complete. It is your responsibility if you do not receive the relevant e-mail, to inform us without delay, according to the general conditions governing our dealings.
Prices quoted include VAT and are final.
The navigation, use and any transaction with our Shop, is governed by Greek law, European Union law and international treaties. Any dispute arising during navigation, use and trade to the store, will be introduced for trial in the competent courts in Larissa and the Greek Law is applicable in any case.